Delivery & Refunds

Processing Times

All orders are printed to order, packaged and shipped by me. It’s just me, so while I will try my best to get all orders shipped within 5 days, please be patient if there are slight delays! However, if you have any concerns please contact me and I will do my best to answer your questions.

 

Delivery Methods

UK orders are shipped by Royal Mail First Class, Tracked 48 or Special Delivery (for orders over £150).

International orders (outside UK) are shipped via Royal Mail Tracked and/or Signed (dependent upon availability in the destination country) or EVRI Parcelshop Standard.

Tracking details will be provided where available; I do not possess any additional information that cannot be found in the tracking information. For international orders, please allow up to 30 days from the estimated delivery date before contacting me.

 

Duties and Taxes

All orders are shipped from the UK, international orders may be subject to delivery duties and taxes; these are NOT included in the checkout total.

Customs agencies will notify you of any charges by mail, phone or email before a delivery can be made. The customer is responsible for any and all import duties, taxes or other charges that arise. If you do not pay these charges, the package will be returned, and if in saleable condition, refunded (minus shipping fees).

 

Refunds & Returns

Prints/cards/stickers/bookmarks - Refunds for damaged or defective items will be considered if proof of the damage/defect can be provided on delivery (maximum 14 days). Refunds for any other reason will be considered if the item is returned and still in a saleable condition, however return postage costs are to be paid by the buyer.

Original paintings – Non-refundable with the exception of damage, which will be considered on an individual basis. If the package is clearly damaged on arrive please take a photo BEFORE opening. A partial refund may be offered in some cases where damage does not affect the integrity of the painting. A full refund for damaged originals will only be considered if the item is returned.